Hailuo AI: Image&Video Maker

my opinion the app is pricy but it's so far one the best one's I used that's kinda lose to Sora AI. but my issue is that it doesn't add sound to videos and the subscriptions are too high just to get another few seconds. you should at least make it watermark free and 10s on the first tier and up grade to where you can have 20 seconds-30s to next tier and maybe a hour for the highest one that makes more sense. and allow us to generate more videos (with sound)

It's one of the better AI apps that have plenty of templates to pick from and generate your own ideas. It's getting harder to find AI applications that are dependable now and I personally have cancelled three different yearly memberships of three different other applications, one I just did today due to the application clipmagic for example just quit working, their support don't respond to emails and it's basically like we got your money and our update killed our application, oh well too bad...

I would like to request a refund regarding my subscription/payment on your app.i need My money I have not been able to use the app properly because most of my activities or transactions keep getting declined.i was also surprised that money was still deducted from my account even though the 3days trial are also paid and not over but you still get a month payment but end up at the same date of the trial. Because of this issue,I feel that I did not receive the service I paid for. You all scammer!!

I paid only for the 3-day trial, but I was charged 16,000 naira for an automatic renewal without my knowledge or clear consent. I did not intend to continue the subscription. I request for a refund cuz I did not subscribe to this u can't just remove money from someone's account without their consent. Please correct this and make your subscription terms clearer for users.

it is very disappointing that the image generation is not working properly. those images generated previously with same prompt and reference image is not generating now. if generated it is not related to the reference image. It is generated with the image never ever in command. i have spent more money on this app subscription and credit purchase. if it will not fix then there are more options in market.

BEWARE!!! They advertise 3 day trial but charged you on the 2nd day and refuse to refund your money even if you cancel before the end of the trial. update: my money was refunded. not sure if it was an auto reply but when I Iinitially emailed, the reply stated that no refunds would be given. I emailed again, reported the app and left the review above. it was only then that I was refunded. the app itself wasnt bad. of course its ai so the images didn't really look like my bf and i.

I would like to request a refund regarding my subscription/payment on your app. I have not been able to use the app properly because most of my activities or transactions keep getting declined. I was also surprised that money was still deducted from my account even though the 3days trial are also paid and not over but you still get a month payment but end up at the same date of the trial. Even the google didn't include the transaction purchased in the subscription even I have a proof of payment.

I already emailed this. Dear Support Team, I am writing to demand an immediate and full refund of ₱585.00 which was falsely and prematurely charged to my account. On May 13, 2026, I paid ₱56.00 under the explicit understanding that it was a one-time payment for single-use features. I did not agree to, nor was I properly informed about, a recurring premium subscription.

I was charged for a subscription without my knowledge or proper notice. I initially paid only for a 3-day trial, but I was unexpectedly charged for a full monthly subscription. I also did not receive the paid credits in my account and have barely used the app. Because of this, I would like to request a full refund.

You literally need to pay just for points for you to create ai videos, it doesn't even tell where to get points on just doing task instead it goes straight to the payment section where you need to pay for standard or pro smth. but I'm glad that there are no ads where my time usually go wasted on.

Beware scammers! If you plan on just using the trial or trying it out and seeing if you like it first. Don't do it. They charge you the full monthly rate before the trial is over and still end the trial on the 3 day trial date when you canceled your subscription. when you email them they tell you to fill out a long form and you might or might not get a refund in 7-10 business days. I think they are counting on people not wanting to do all of that. App sucks too. Don't fall for it

can you please fix a issue on the website of hailuo AI cuz when I try to click buttons on the website it act like I didn't click it and the buttons doesn't work please fix this also a other thing is that can you make it a way that if we run out of credits we can get more credits 1 day later like 200 credits but we can still pay for more though

not realistic. I tried it. it cost 40 credits and it looked terrible. I didnt look like me and my partner didn't even look like him a little. it was really disappointing and trying to recreate it i had to pay another 40 credits. uninstall.

I’ve been trying to contact your support team for the last 3 days but haven’t received any proper response. Due to glitches in the app, we couldn’t use the service and lost our monthly credits, which is completely unfair. Also, an automation package was purchased without our permission because our card details were saved. We emailed almost 5 times and already shared our UID, but still no solution. Very disappointed. Please restore our lost credits or refund and cancel the unauthorized purchase

you can pay around 65 for a three day trial and then after that it didn't even last for one day and they charge me a monthly fee, and it has no refunds...💢 it didn't even warn me about that perched and the refund. one more thing is that it wasn't accurate, not even close to the thing I want to generate.

Really good app, however I had a trial that I purchased and I didn't see that you charged for pro 2 days in advance, because I was doing the cancellation a day ahead and all of a sudden I saw i had been charged for the monthly pro version. And that's something I wasn't going to use that much so quite disappointed to be honest. Other than that I cannot complain about the actual app as it works very well.

This is such a useless app! I paid initially for just 3 days. Then without notification, they just abruptly charged me for the whole month subscription fee and the later I saw that the subscription expiry is the next day! I haven't even seen the paid credits reflecting in my account and nor have I fully used this app. I need a refund! I haven't even created a min of a video. This is such a rip off!

paid for 3-day trial $3.69 the next day they charged me $38.45 which did not show up on my Google Play history payments so now they've taken money & Google won't help, I can't even dispute it on my cash app card cause it's stays pending even though they took the money and I guess they've figured out how to get away with taking people's money. Don't download this app, don't do the trial, don't give them your card information. They Will take money off your card you can't get back & didn't approve

I downloaded the app, they have no free trial... they say you can pay around R18.00 for a three day trial & I did. Then after the three days they will begin to charge me the normal monthly , to my surprise I was charged the monthly amount was I was busy with the 3 day trial period. When I check How many days they subscription is, they charge me monthly fee that only lasts for one day.This is fraud & I have records of everything, the money is not worth going to court over, that's why they did it

Dear Support Team, I recently attempted to subscribe to the 3-day 95 plan on Hailuo. However, I have encountered an issue where the payment was deducted from my account twice, but the subscription has not been activated. Each time I try to access the plan, it shows a “Try Again” message. Kindly look into this matter and either activate my subscription or process a refund for the deducted amount. I would appreciate your prompt assistance. Thank you.