toing - Food Delivery

100% lower prices"? What a brilliant piece of fiction. I paid a premium just to find out other apps are significantly cheaper. ​But the real magic is the delivery speed. Waiting 1 hour and 15 minutes for a 2.5 km trip is a masterclass in patience. Did the driver travel via tortoise? competing apps deliver much faster for less money. This app truly mastered the art of charging more for less

I want to share my experience. I order food from this app. And the order has been confirmed and stated that the order will be received in the next 30 mins. I""be waiting for my food after almost complete 25 mins order has been cancelled without any reason. I tried to connect with their support, however I did not receive any proper response from them.

Worst customer support experience. When I tried calling the help desk, there was not even an option to select a language. A technician answered and started speaking in Hindi. I requested him to communicate in English, but instead, he asked me to disconnect the call and was not willing to listen to my issue. In the chat support as well, the representative was not ready to explore any options to help me. Even though Zomato charges more, they provide much better customer support

Absolutely worst experience with this app. I could have given zero stars if it was in my hands. I ordered the food and then it told me that it will reach my place in 40 minutes. But even after 40 minutes the delivery partner wasn't getting assigned and when I tried contacting customer care they kept saying the delivery partner is not available. And the funny part is when I asked for cancelation of order the app said there will be cancelation fee and the fee was whole amount which I had paid.

Always take so much time to deliver orders. Even if they show 30mins for a 100-120mtr restaurant, they deliver it after 2hours. Very unreliable. Happened two times out of 4 orders. other two times were late too, but still it was okayish I would say. Why did I order online instead of going out & take it myself? Because the first time order pricing on a new number was better than the offline pricing.

I usually don't write reviews, but this experience really disappointed me. I recently ordered food through this app and clearly remember adding two items to my cart before paying. However, after placing the order, only one item showed up-and that's all I received. What's worse, the portion size of that one item was extremely small, nowhere near what I expected for the price. I tried reaching out to customer support, but there has been no response at all, which is honestly

One of the worst food delivery apps I have ever experienced. Facing the same issue continuously for the last 4–5 orders — extremely late deliveries, poor customer support, and absolutely no proper grievance redressal. Neither the call agents nor the email support team provide any satisfactory response. Every time, customers are left waiting without any accountability. If you value your time, money, and customer service experience, I would strongly recommend never downloading or using this app.

I tried this food delivery app because it claims to offer the lowest prices compared to other apps. While the idea is great and some items do seem cheaper, my experience with toing's 2x discount offer was really disappointing.I tried to upload the screenshot, it kept showing a technical issue. I ignored it the first time, thinking it was just a one-time problem. But when I tried again later with a different order, the same issue happened again.Remove this offer or fix it (really disappointed)

Worst app and support I have ever seen in my lifetime. I have ordered food and done the payment then I got notification for changing the order cuz the restaurant doesn't have that item. Then I decided to cancel instead of changing the items. But there is no straight forward process and it is showing edit and is navigating to chat. I waited for almost 1 hour and nobody responded.

Total scam and typical Swiggy move. As a customer, I urge everyone to do a simple calculation on 3 apps, Swiggy, Zomato and Toing. You will notice that you're still paying same price and in half the cases, more than what you were paying in Swiggy and Zomato. The delivery fee is exactly the total of packaging and platform fee if added together, this is exactly why there are no coupons codes on toing and you always pay delivery, please calculate for yourself, you'll see.

Very disappointing experience. I placed an order from Burger King and completed the payment, but the order was never delivered. The app showed it as “picked up/delivered,” while the restaurant confirmed it had already been taken. The worst part is there is no proper customer support—no response from the delivery partner or customer care. It feels like there is no accountability at all. This kind of service is unacceptable when customers are paying in advance. I am still waiting for my refund.

I had a very bad experience using this app. I placed a food order and cancelled it immediately after changing my mind. However, I was shocked to see a popup stating that no refund would be given and that a cancellation fee of ₹357 was charged, which is almost equal to my order amount. This kind of policy is extremely unfair and misleading. There was no clear warning before placing the order that cancelling—even immediately—would result in losing the full amount. If a customer places an order

Absolutely terrible experience with this food delivery app. Ordered my food on time, but the delivery partner never showed up. The app kept falsely updating that the order had arrived, while I was left waiting outside with no call, no response, nothing. Tried calling the delivery partner multiple times — no answer. Reached out to customer support, and instead of resolving the issue quickly, they just kept me waiting with no proper help. Food was never delivered, time was completely wasted.

A little feedback about your new venture Toing: I have been waiting for my order for almost an hour and a half and it hasn't arrived yet. There is no customer support representative on the chat. The restaurant number isn't correct, it disconnects as soon as I call. You could have at least verified it. The delivery partner was assigned after an hour and 15 minutes who did not pick up initially and then abruptly refused to deliver. Uninstalling this app.

This app is useless and a total scam; they run false advertisements. They don't actually have tie-ups with most of these restaurants. They advertise pizzas for 29 rupees, but you’ll never actually get them. This is Swiggy's application is a fake app that makes false promises. It's better to buy directly from the restaurant instead of ordering through Swiggy. Compare the prices with the restaurant first. If you aren't getting a genuine discount or if the price isn't lower, don't order.

Absolutely the worst experience ever when ordering food online, I'll suggest whoever is trying to order food through this app just don't do it. I ordered from Burger King and waited for more than one hour and tried contacting the delivery person and the outlet had no response received, I couldn't even cancel the order as well. Outrageous

I placed an order from Sector 50, Noida, where my map location is correctly set. However, in the order history, the location is incorrectly shown as Gurgaon. Because of this incorrect location selection by your system, the delivery time is showing as 60 minutes, which is not acceptable. When I try to cancel the order, I am being charged the full cancellation fee. This is clearly not a mistake from the customer’s side. The issue has occurred due to incorrect location mapping on your platform.

TOING offers transparent and fair pricing compared to Swiggy and Zomato, which often include hidden extra charges, making it a better option in terms of cost. However, due to its limited popularity in local areas and fewer delivery partners, there are significant delays in service, which is not acceptable. In contrast, Zomato performs better in availability and reach. That is why I am giving it 3 stars for now, and I hope these issues are improved so I can give 5 stars next time.

this is a scam, it's owned by Swiggy. I have compared the prices. it says that no platform fee or hidden fee but your total will a little less than what you see on Swiggy example Swiggy Bill : 260/-, here the bill will be 255/- that's the difference (worst part they didn't show any hidden or platform fee but still the price is almost similar). Avoid such traps... stay healthy.

Delivery never happens as per the promised time. It’s not just 5–7 minutes late, but usually delayed by 18–20 minutes. Also, while it is advertised as the cheapest option, additional charges of ₹30–40 are added to the bill, making the final cost almost the same as other platforms. This is quite disappointing.